B. The delivery will be assigned against the signature of the customer. If you cannot be there to signature please suggest an alternative i.e. a family member, colleague, neighbour, etc.
C. Ilana Organics takes no responsibility for deliveries that are signed by an alternative person.
D. Ilana Organics will not be responsible for any damage after delivery.
E. Shipping and handling rates may vary based on the product, packaging, size, volume, type, and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
F. RETURNS AND REFUND
1. Ilana Organics will refund/ replace products that have a defect, are damaged or do not match the order placed. Please email us within 7 days of receipt of the product at firstname.lastname@example.org to proceed with returning the product and obtaining your replacement or refund.
2. If the customer wants to cancel an order after receiving the shipping confirmation (while the order is already in transit) a freight charge of INR 120/- will be deducted from your refund.
3. Ilana Organics doesn't accept any returns, once the order is delivered and accepted by the customer.
4. We cannot accept returns of products that cause a skin reaction, since this type of response is caused by an individual’s sensitivity to an ingredient, and cannot be predicted by us. We strongly encourage our customers to do a patch test before using the product, in case they are sensitive to any ingredients.
5. In cases where the order is subject to a replacement due to some reason, and is applicable for a store credit, a shipping cost of INR 100/- will be deducted from the credit. Note: The return will be first picked up from the delivery address, examined at our facility and a refund/ credit note/ replacement would be issued.
For any further queries, you can contact us on email@example.comThank you for your co-operation.